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Benchmark for consumers
What is Benchmark?
Benchmark is the nationally-recognised Scheme that places responsibilities on both manufacturers and installers to ensure best practice in the installation, commissioning and servicing of domestic heating and hot water products in line with Building Regulations in England and Wales. It is managed and promoted by the Heating and Hotwater Industry Council (HHIC).
How does Benchmark work?
Customers receive documented evidence that their product has been correctly installed by the installer completing the Benchmark Commissioning Checklist and/or Service Record. This document can be found at the back of the manufacturer's instruction manual. An example of a Commissioning Checklist can be found here.
If the installer is Benchmark registered then they will be required to ensure they:
- give a full and clear explanation/demonstration of the product/system and its operation to you, the customer.
- Hand over the manufacturer's user instructions to you on completion of the installation
- Obtain your signature to record that the product demonstration and handover have been completed
Benchmark also requires all of its installers to be competent, qualified and committed to provide a service of a high quality. They must also work to the Benchmark Code of Practice
The Benchmark Scheme is focused on domestic heating and hot water equipment and related products and currently covers:
- Gas-fired space heating and hot water systems
- Hot water storage cylinders
- Water treatment products
- Solar Thermal systems